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Privacy Policy

Last Updated: 29 May 2025

Welcome to FlexyMailer!

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Mail Transfer Agent (MTA) services. FlexyMailer is a personally maintained service. References to “we”, “us”, or “our” refer to the individual owner and any contributors.


1. Information Collection

We collect information in the following ways:

  • Information you provide directly: This may include personal details like your name and email address if you sign up for an account or contact us for support, and any correspondence when you contact us.
  • Information processed for email transmission (MTA Service): When you use our MTA services to send or receive emails, we necessarily process the email content (including body and attachments) and metadata (such as headers, sender and recipient information, IP addresses, and timestamps). This processing is solely for the purpose of transmitting these emails as directed by you or your sending application. We do not access email content for purposes other than transmission, security, and troubleshooting.
  • Automatically collected technical information: This includes:
    • Log data related to email transmission (e.g., sender/recipient addresses, sending IP addresses, timestamps, delivery status, and diagnostic information, but not the body of the emails).
    • Device/browser details if you interact with any web interface we may provide.
    • IP addresses and usage patterns related to the use of our service interface.

2. Use of Information

The information we collect and process is used for the following purposes:

  • To provide, operate, maintain, and secure the MTA service, including the transmission of emails.
  • To notify you about critical updates or changes to the service.
  • To provide user support if you contact us.
  • To analyze and monitor usage to improve the service and ensure its stability.
  • To detect, prevent, and address abuse, security incidents, or technical issues.

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared or disclosed only in the following limited circumstances:

  • With Service Providers (Infrastructure): We use third-party service providers for hosting our servers and potentially for hosting distributed MTA instances. These providers may have access to data stored on or passing through their systems as necessary to provide their services to us. We aim to use reputable providers, but their own security and privacy practices also apply.
  • To comply with legal obligations: If required by law, such as in response to a subpoena, court order, or other valid legal process.
  • To protect and defend rights or property: To protect and defend the rights, property, or safety of the service owner, our users, or the public as required or permitted by law.
  • To investigate misuse or unlawful activity: In connection with an investigation into suspected misuse of the service or unlawful activity.
  • To protect user safety or the public: In urgent circumstances to protect the personal safety of users of the service or the public.

4. Data Security

We implement basic technical and organizational measures to help protect your data. For instance, communications between our MTAs and the servers are secured using SSL, and email transmissions to other providers are made using encrypted connections (such as TLS) where supported by the receiving party. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use reasonable measures to protect your personal information, we cannot guarantee its absolute security. Use of the service is at your own risk.


5. International Transfers

Your information, including personal data and email content processed for transmission, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Our servers and MTAs that form part of our service may be located in various jurisdictions. By using the service, you acknowledge and accept this potential transfer and processing of information in these locations.


6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or request deletion of personal information associated with your account (if applicable). Please contact us if you wish to inquire about exercising these rights. We will respond to requests as required by applicable law, bearing in mind the nature of a personally maintained service.


7. Cookies

If FlexyMailer provides a web interface for account management or service interaction, it may use cookies essential for functionality, such as user authentication and session management. These cookies are not used for tracking, analytics, or advertising purposes.

8. Security and Bot Protection

To protect our services from abuse and spam, FlexyMailer may implement third-party CAPTCHA solutions such as:

  • Google reCAPTCHA (by Google LLC)
  • Cloudflare Turnstile (by Cloudflare, Inc.)

These services may analyze user behavior (e.g., mouse movements, typing patterns) and collect technical data (e.g., IP address, device/browser information) for the purpose of security and fraud prevention.

Usage of these services is subject to their respective privacy policies:

These CAPTCHA services may use cookies or similar technologies as part of their functionality. FlexyMailer integrates them solely for security purposes and does not use the data collected by these services for advertising, profiling, or analytics.


9. Data Retention

We retain personal information you provide (such as account details, if any) for as long as your account is active or as needed to provide you services. Email content processed for transmission via our MTA service is typically transient and not stored by us long-term beyond what is temporarily necessary for successful delivery, or for a short period in logs for troubleshooting or security purposes. MTA logs containing email metadata (as described in Section 1) are retained for a limited period necessary for service operation, security analysis, and abuse prevention, after which they are typically deleted or anonymized. You may request deletion of your account data, if applicable, at any time, subject to our need to retain certain information as required by law or for legitimate operational purposes.


10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy occasionally to stay informed about how we are protecting the personal information we collect.


11. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us at: info@flexymailer.com.